Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for the following items:

If the return is due to a size issue (applicable for apparel and footwear only), it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 150 as store credit. All returns which are not valid will not be accepted and will be sent back. Should you wish to return all or a part of your order, you need to let us know within 24 hrs from the date and time of receiving your parcel. You can either call our Customer Support No. +91-033- ------------ between 9:30 AM and 6:30 PM, on all 7 DAYS and choose the return option over the phone to reach our dedicated helpline for returns or write to us As advised by Customer Support Returns can be made in the following ways:

Courier the product(s) to the Vendor as per communication from Intimate us so that we can pick up the product(s) from your doorstep. After validating your return request over phone we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to the vendor. Please bear in mind that we should receive the return package within 10 days of our sending the authorizing email. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 to 15 days of our receiving of the return package from you.

Nothing can sap the joy out of retail therapy like a No Refund sign in bold black letters. And no one knows it better than a bunch of crazy shoppers like us. What if the shoe doesn’t fit, the watch stops to tick, the sweater doesn’t look as flattering as you thought, so on and so forth. That’s precisely why we decided not to be spoil sports. So here goes our simple refund policy.

We don’t replace, we refund. Why? Well, belives in fair business. Which means we ideally don’t keep a offer live for over 1 week (as we might run out of stock) by the time your request for replacement comes to us, we might not be in a position to arrange fresh stock for you, if we have stock then we replace and if we don’t have stock then manage such disappointments, we prefer to refund rather than commit to arrange for a replacement. Exchange of products may be done as per decision of Management.

How do you get a refund?
Step 1 - Call us on _____________ for a refund. You will be given a ticket number
Step 2 - This ticket number must be updated in the reverse pick-up form
Step 3 - Call courier and arrange for a reverse pick-up
Step 4 - Once our warehouse receives the product, we will start the refund process

How soon will you get your refund?
That depends on the mode of payment: Cash – within 48 hours
Net Banking - 3 to 5 working days
Debit Card - 5 to 7 working days
Credit Card - 7 to 21 working days (this will reflect in the next billing cycle)
COD Transaction – within 2-3 working days. Amount shall be as per Management decision.

If the offer is still live why can’t I just get a replacement instead of a refund? In case you find the same offer live on the website, we suggest you place a new order online to ensure quicker delivery. The fresh transaction may be purchased using the credit offered as a refund by cancelling your previous order.

Refunds are made as follows:

If the payment was made in cash, then the refund will be made in the form of a NEFT/cheque.
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made. When a refund is to be made due to sizing issues from customer's end (for apparel and footwear) then the amount is refunded in the form of store credits.

Please Note: will make refund NEFT/Cheque only in the registered name of the customer. We will keep you updated on the status of your return at each step: When we validate your return, we will send you a return authorization mail At the closure of your refund, we will send you a closure mail In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 24 hours of Delivery.

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